Generally each order need to be processed with many steps by several departments until arrive at you, such as orders-processing department, finance department, assign department, buyer department, inspecting department, logistics department etc. We trying our best to control all of the departments to make a good job to make sure our customers can receive the goods with satisfaction.
But sometimes mistake might happen due to some staffer's cless or transport problem, we always trying our best to improve our managent and service, as well as other aspects.
If you receive the goods that has problem, please contact us by submit a ticket.
Important Notice:
Once you receive the packages, please check with the below points for attention:
1. Package Checking: Please confirm if the quantity of arrival packages is same as the shipment bill write and the integrality of the packages, do not sign for if there is any problem;
2. : Please check the goods once you receive them, referring to packing list in each carton;
3. : Please make sure to submit your complaint within 7 days after you receive the goods, if exceed 7 days we unable to deal with the problem for you.
When you submit the complaint, in order to save time for a quick solution, please advise us what the is and advise us the , also of all the imperfect items once time. Sorry for the inconvenience of you collecting these necessary information:
If the goods you received quality problem, please kindly advise us details including the exact quantity which unqualified and close-up pictures to show the problem points.
2. Color Differences: If the items you received in wrong color, please send us clear picture for our checking and advise us the quantity at the same time.
3. Received Wrongly-sent items: If you receive wrong goods, it will be appreciated if you can send us close-up pictures by below forms:
All received ones together with our original packing label.
Several pieces list separately for closer inspection.
Then we will check the problem, and .
4. Quantity Problem: If you receive the quantity less than what you ordered, please advise us the specific quantity you received by close-up pictures with scale (the weight of single piece and total weight of this item), so that we can check further upon the weight information.
If the goods you received is in wrong size, please send us pictures of the items together with calipers or ruler to show the size you received.
6. Packing Problem: If the goods not packed based on your requirements, please advise us the item number you refered together with a picture for our checking.
If the goods arrived in broken status, please check and confirm the quantity, then send us close-up pictures for checking. We can refund you accordingly once confirm.
If you did not receive an item or some items, please kindly check if they lost in the corner of the box, or mix up with other items, or mis-pack in the wrong boxes; if all no, please kindly advise us the total weight you received and show the pictures of the packing list.
Warmly Reminder:
Complaints in below conditions not acceptable:
1.
We welcome customers to submit any feedbacks concerning our products and we will do best to improve upon your kindly help.