What does my order status mean?

Wondering what’s going on with your order? You can check on it anytime by signing in to My Orders and opening the order’s details page. Read on to find out exactly what’s going on during each order status update:

Pending
Pending order means that you have place an order successfully, but the order haven't processed by our staffs, usually there is no shipping cost in your invoice, so we will select the suitable shipping method for you and send the new invoice with shipping fee to you for payment.


Or you have place an order successfully, but you want to revise your order information, such as color, quantity, size and so on, we will revise the order in pending status, so that you can change the order by yourself.


Processing
We are gathering together all the items in your order and putting them through strict quality control checks.


Send
We have sent out your package. You will receive an email from Gets.com with your tracking number, courier name and link for online tracking information, if available. You can also sign in to My Orders to check this information at any time.


Invalidation
All the cancelled orders are in invalidation status, Including orders are cancelled according to your request or cancelled by us.


For example: once you have placed an order from our website for one month but didn’t make the payment for it, we will cancel the order and inform you in time, as we only keep the order for u within one month.


If you still need them, you can contact with our online customer service representative or submit a ticket.

Contact Us

Service by Email: sales@gets.com

Service by Phone: 86-20-81636789

Service hours: 8:30 - 17:30 (GMT +08:00) Beijing ,China Monday to Friday

8:30 - 11:00 (GMT +08:00) Beijing ,China on Saturday