If the items are detained by customs, who is responsible for clearance of the items?

If the items are detained by customs after the ship left the seller's country, then the buyer is responsible for clearance of the detained items.

But Milky Way Jewelry would like to try our best to contact our shipping agency to help for the custom clearance.


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Service by Email: sales@gets.com

Service by Phone: 86-20-81636789

Service hours: 8:30 - 17:30 (GMT +08:00) Beijing ,China Monday to Friday

8:30 - 11:00 (GMT +08:00) Beijing ,China on Saturday